Stamina Products Customer Care

Have a question about your product, parts, or an order? Reach out using the options below or send us a message.

Contact options

Customer Care

Email

[email protected]

Best for warranty, manuals, and general questions.

Phone

1-800-375-7520

Fastest during office hours.

Address

4435 West Manufacturers St

Springfield, MO 65803

Office Hours (CST)

Mon–Thu: 7:30 a.m. – 5:00 p.m.

Fri: 8:00 a.m. – 3:00 p.m.

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Search FAQs

Compare different reformers and their features with our AeroPilates Detailed Comparison Chart . You can find the model that's perfect for your needs and experience level.

The number of resistance cords you use is determined by the exercise and your workout level—beginner, intermediate, or advanced. Use the number of cords that challenge you without compromising your form. If the exercise is too easy, add a cord. If it is too hard, remove a cord.

The latest Stamina reformer models use clips that attach to rings on the side of the frame under the sliding platform. To adjust, unclip and move to the ring that gives the proper length. Older models are adjusted by untying and retying to the desired length.

If rollers are noisy or not rolling smoothly, first ensure the frame is aligned correctly. If noise persists, apply silicone spray to the steel roller track.

The Box and Pole is used with your AeroPilates reformer to make some Pilates exercises more challenging. The box raises your body for a different workout angle. The pole provides stability. A strap may also be included for abdominal work.

Remove tension cords from the slots in the front frame and slide the cushion assembly toward the rear frame. Turn the reformer on its side and fold the front frame toward the rear frame. Secure by inserting the locking pin into the rear frame.

To order replacement DVDs, call customer service at 1-800-375-7520.

Yes. Stamina makes two stands that can be purchased on this website. There are two stand sizes, so make sure you choose the one sized for your reformer.

Check your manual to see if your left pedal attaches by threading counter clockwise. If neither direction works, threads may be stripped. Please call 1-800-375-7520.

Keep hands on the sensors long enough for the beating heart to appear. Ensure there is no protective film on the sensor plates. If it still won’t read, call 1-800-375-7520.

Replace the batteries. If that doesn’t help, call 1-800-375-7520.

On many bikes and rowers, hardware may already be attached to the product. After checking the unit, if you’re still missing pieces please call 1-800-375-7520.

Check that the base plate is not upside down. The foam should touch the ground, not the rollers. This also improves balance.

Use silicone spray on the rollers. Wipe the base plate and rollers before applying. If it does not help, you can order new rollers.

Remove the meter from the product. Open the battery cover, remove the old batteries, insert new batteries, replace the cover, and reattach the meter.

The hardware for the pedal shaft is attached to the pedal shaft not in the hardware bag.

Make sure your hands are on the pulse sensors long enough for the beating heart to appear on the monitor. If it is still not working make sure there is not a protective film on the sensor plates. If it is still not working please call 1-800-375-7520.

First check to make sure the rail is free from debris, then add a silicone spray to the rollers. If adding the lubricant does not help after a few days you will need new seat rollers.

On a majority of bikes and rowers the hardware pieces may already be attached to the product. After looking the product over, if you are still missing pieces please call 1-800-375-7520.

Check to make sure that the locking knob is properly inserted into the tube on the rail, not just through the fan arm. It may be under the chain instead of in the tube and the chain is catching on it.

Air rowers have dynamic tension. This means that when you are rowing the tension changes according to the speed you are pushing air through the fan. If you want more tension you will need to increase your rowing speed.

You will need to lubricate the shock with a 3 in 1 oil on the shaft. This will help loosen the shock to be easier to use. If it does not help call 1-800-375-7520 for further assistance.

Make sure that the pedal shaft is being inserted into the hole on the rail #2 not the upside down T bar that hangs off the rail.

The model number consists of two numbers followed by a hyphen, four more numbers, and possibly a letter (for example, 55-1111 or 15-1025A). This number can be found in three places:

The outside of the box directly under the bar code.
The lower right hand corner of the front cover of the owner's manual.
Most products have a sticker with the model number, serial number, and customer service toll-free number located on one of the frame pieces of the unit.

First, take all parts out of the box and position them in front of you. Move any packaging material out of the way, but do not dispose of it until the machine is assembled and functioning properly.

Next, begin with Step 1 of the assembly process reading each step carefully. The instructions specifically give the name, dimensions, and part number of the items needed. When you finish reading the instructions, you will have inventoried all your parts. If you are missing a part, please contact us or choose Replacement Parts in the Services section of this site to order your missing part online. The item(s) will be shipped to you.

The hardware illustration page in the front of the owner's manual is for reference only. This page is provided to help identify the various types of hardware used in the assembly steps. The parts list page in the back of the Owner's Manual is a list of every component used to make this product complete. This page is provided to help identify parts for future replacement.

To return an item, first contact the retailer you purchased the item from and follow their return instructions. If you purchased it from staminaproducts.com, contact Stamina customer service at 1-800-375-7520. For quicker service, have the purchase order number, the date of purchase, and the model number of the product when you call.

To order replacement parts, call us at 1-800-375-7520. or e-mail us at customer.care@staminaproducts.com. A Parts Order Form is located in the back of most Owner’s Manuals. The completed form can be faxed or mailed. To fill out a form online to order parts click here.

Some of our products now come with free online videos. If your product includes videos, the instructions for accessing them along with how to identify your unique coupon code will be found in the first pages of your product manual (Find a digital version of your manual here).

Once you have found your coupon code, navigate to our Video On Demand shop page and click “Redeem a Code”. Enter your unique code in the box as prompted and continue through the checkout process.

If you already have an account be sure to sign in during checkout to attach the purchase to your account. If you do not already have an account, simply create one by finalizing checkout and filling out the required fields (If your balance due is $0 after applying coupon, payment information is not required). After checkout, you will find all of your purchased videos in the “My Videos” section of your account page.

Stamina offers an on-demand video workout service that gives customers unlimited online access to the workout videos they purchase. This program is designed to help motivate and educate users of all fitness levels with workouts guided by Certified Personal Trainers, in the comfort of their own home.

All purchased videos are available 24/7 through your account at www.staminaproducts.com. Work out at home, work, abroad, or anywhere you have internet access. These workouts are streamed online through our website only and do not come with a physical DVD.

You can find any workouts you have purchased in the My Videos section of your account. If you’re having trouble or have a question, call 1-800-375-7520 or email [email protected].

Before you are able to view any Video On Demand products you will need to have already purchased them or redeemed them with a coupon code. To complete one of those transactions you would have been required to create an account on our website.

All online videos previously purchased through your account will be found in the “My Videos” section of your account page, which can be accessed from the top right corner of your browser window while on our website.

There are numerous different ways you can view our online videos on your TV, but it depends on which devices and specific TV you are using. Because the technology landscape is constantly changing, we cannot cover every scenario, but here are some common methods:

• Screen mirroring from a smart device to a compatible TV or streaming device such as Apple TV, Chromecast, Roku TV, Amazon Fire TV, and others. Here is an outside article with more information: How to mirror a phone on your TV

• If your Smart TV has a built-in web browser, you can use it to navigate to our website and play workouts directly.

• Many users also enjoy the simplicity of playing workouts directly on a smartphone, tablet, or computer.

Connecting the Power Cord on the AeroPilates Reformer

Assembling the folding rebounder for the AeroPilates Reformer

Replacing a regular cord on the AeroPilates Reformer

Adjusting rope length on the AeroPilates Reformer

Replacing a cushion assembly roller on the AeroPilates Reformer

Folding the AeroPilates Reformer

AeroPilates Reformer Assembly

Attaching Pulley Hook to Pulley Riser on your AeroPilates Reformer

Setting Up the AeroPilates Cadillac

Changing Rollers

Turning the reformer to fit the stand

How to Inflate an Exercise Ball

How to assemble the 35-1805 and 35-1820 JumpSport Trampoline

40-0041 Cable assembly

How To Open the Nuvabar

How to redeem a coupon code

How to watch previously purchased online videos