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Have a question about your product, parts, or an order? Reach out using the options below or send us a message.
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FAQs
- The outside of the box directly under the bar code.
- The lower right hand corner of the front cover of the owner's manual.
- Most products have a sticker with the model number, serial number, and customer service toll-free number located on one of the frame pieces of the unit.
Next, begin with Step 1 of the assembly process reading each step carefully. The instructions specifically give the name, dimensions, and part number of the items needed. When you finish reading the instructions, you will have inventoried all your parts. If you are missing a part, please contact us or choose Replacement Parts in the Services section of this site to order your missing part online. The item(s) will be shipped to you.
The hardware illustration page in the front of the owner's manual is for reference only. This page is provided to help identify the various types of hardware used in the assembly steps. The parts list page in the back of the Owner's Manual is a list of every component used to make this product complete. This page is provided to help identify parts for future replacement.
Manual Search
Assembly Video Search
How To Videos
Connecting the Power Cord on the AeroPilates Reformer
Assembling the folding rebounder for the AeroPilates Reformer
Replacing a regular cord on the AeroPilates Reformer
Adjusting rope length on the AeroPilates Reformer
Replacing a cushion assembly roller on the AeroPilates Reformer
Folding the AeroPilates Reformer
AeroPilates Reformer Assembly
Attaching Pulley Hook to Pulley Riser on your AeroPilates Reformer
Setting Up the AeroPilates Cadillac
Changing Rollers
Turning the reformer to fit the stand
How to Inflate an Exercise Ball
How to assemble the 35-1805 and 35-1820 JumpSport Trampoline
40-0041 Cable assembly
How To Open the Nuvabar
How to redeem a coupon code
How to watch previously purchased online videos
Warranty
Stamina Products Inc. warrants our products to be free from defects in materials and workmanship at the time of the original purchase from an authorized retailer. In the event that a product becomes defective, please contact us by phone at 1-800-375-7520 or send written notification to the address listed on the Contact Us page of this website.
If the defect is under the limited warranty, you may be requested to return the product or part to us for repair or replacement. Stamina Products Inc. reserves the right to require the customer to pay for the return shipping of the item.
Warranty information on a specific product can be found toward the back of the Owners Manual or you can call us at 1-800-375-7520.
- Commercial use
- Abuse or misuse
- Any type of modification by the consumer
To confirm your rights as described in the warranty statement, be sure to complete the Product Registration Card and mail it to us promptly! Or register online here.
Note: Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion on limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Returns
If you purchased a Stamina Products item from an authorized retailer other than staminaproducts.com, please contact that retailer for their return instructions. If you purchased a Stamina item and need assembly assistance or help with a missing or damaged part, please contact us via email or phone and we can help.
To return an item purchased on the staminaproducts.com website, contact us first for return shipping instructions at [email protected] or at 1-800-375-7520 during office hours.
Friday: 8 a.m. - 3 p.m. CST
Our products are for consumer use only. The 30 day return policy does not apply for products used in a commercial setting. Commercial use includes athletic clubs, health clubs, spas, gyms, and all other public or semi-public facilities whether or not the product's use is in furtherance of a profit making enterprise, and all other use which is not for personal purposes.
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In Stock Alert
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Video On Demand
Once you have found your coupon code, navigate to our Video On Demand shop page and click “Redeem a Code”. Enter your unique code in the box as prompted and continue through the checkout process.
If you already have an account be sure to sign in during checkout to attach the purchase to your account. If you do not already have an account, simply create one by finalizing checkout and filling out the required fields (If your balance due is $0 after applying coupon, payment information is not required). After checkout, you will find all of your purchased videos in the “My Videos” section of your account page.
All purchased videos are available 24/7 through your account at www.staminaproducts.com. Work out at home, work, abroad, or anywhere you have internet access. These workouts are streamed online through our website only and do not come with a physical DVD.
You can find any workouts you have purchased in the My Videos section of your account. If you’re having trouble or have a question, call 1-800-375-7520 or email [email protected].
All online videos previously purchased through your account will be found in the “My Videos” section of your account page, which can be accessed from the top right corner of your browser window while on our website.
• Screen mirroring from a smart device to a compatible TV or streaming device such as Apple TV, Chromecast, Roku TV, Amazon Fire TV, and others. Here is an outside article with more information: How to mirror a phone on your TV
• If your Smart TV has a built-in web browser, you can use it to navigate to our website and play workouts directly.
• Many users also enjoy the simplicity of playing workouts directly on a smartphone, tablet, or computer.